Forum Title: Losing a customer
I'm sure that at some point in time in our careers, we?ve all lost a customer or two. If you haven't then you?re not trying hard enough. Some I hate to see go, and some, well, I would have to admit that their no longer being a customer had more to do with my decisions than theirs. Some folks just aren?t worth working for. But on very rare occassion, you lose one through absolutely no fault of your own. One that you were powerless to retain. One that really hurts. For you see, even in this world of sceptics, cynicI'm, greed and lies, every once in a great while, you get one of those customers who spends a lot of time and due diligence making their purchases. Winning that customer for that first job usually comes with a great deal of satisfaction. It's also the most thorough of buyers that make for some of the most difficult customers. I should know? I'm a bugger to work for. But I take special pride in walking away from those jobs KNOWING that the almost un-pleasable person, is actually happy with what they got. When the next job comes around, and to your disbelief, you find out that not only are you the ONLY bidder, but the engineer and builder have been told to consult with YOU about how the roof is to be done and the details necessary? well, ya know, you just Can't help but walk around a few inches taller and just little swelled up for a few days. And as those relationships flourish, they Don't need hand holding, regular phone calls or lunch dates. You just need to perform when the task is presented, and know that the check will arrive much sooner than most. tHere's just something about a relationship based on high expectations, stern demands, and complete trust that brings purpose to what you do. If you Don't know what I'm talking about, then I hope that one day your workmanship and high standards of conduct will earn you one. But on the other hand, if you?re just in it for the money, well, It's not even worth trying to explain to you. Mr. Ray Slezak, a man of hebrew blood, unwaivering expectations for excellence, who?s word was as tight, strong and secure as the welds on a Bering Sea crab boat, who at 86 years old, still went to work every day at the company he built into an internationally known leader in their field, was that kind of customer. There were times I when I thought I hated working for that old son of a gun, yet, I didn't really, and I placed more value and appreciation on that relationship than but a very few. Dear Ray, I will always regret that we didn't get the chance to say ?Goodbye?. May you rest in Peace. I will miss you. .
Post By: BRETT RHODES (Pine Bluff, AR), 02/17/2018